Shipping Policy

Oomcart provides delivery services for food, groceries, and other products available through the Oomcart platform. This Shipping Policy explains how orders are processed and delivered to customers.

1. Delivery Coverage

Oomcart delivers orders to locations where delivery service is available through the Oomcart platform.

Delivery availability may vary depending on the customer's location, restaurant or store, product availability, delivery partner availability, and other operational factors.

Customers can confirm whether delivery is available for their location while placing an order.

2. Order Processing

After an order is successfully placed, the respective restaurant, store, or seller may begin preparing or processing the order.

The order may then be handed over to an Oomcart delivery partner or another authorized delivery service for delivery.

Order processing time may vary depending on the type of product, preparation time, order volume, availability, and the respective restaurant or seller.

3. Estimated Delivery Time

Oomcart may display an estimated delivery time when an order is placed.

Delivery times are estimates and are not guaranteed. Actual delivery time may vary due to:

Traffic conditions
Weather conditions
Restaurant or store preparation time
High order volumes
Delivery partner availability
Customer location
Incorrect or incomplete delivery information
Road closures or other local conditions
Technical or operational issues
Events beyond Oomcart's reasonable control

4. Delivery Charges

Delivery charges, where applicable, will be displayed to the customer before completing the order.

Delivery charges may vary depending on the delivery location, distance, order value, restaurant or store, applicable offers, and other factors.

Any applicable delivery charges will form part of the final amount shown before the order is placed.

5. Customer Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

Name
Mobile number
Complete delivery address
Landmarks or other useful delivery instructions, where applicable

Oomcart may not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

6. Receiving the Order

Customers should be available at the provided delivery address to receive their order.

The customer may be required to provide an order confirmation, OTP, or other verification information where applicable.

If the customer is unavailable to receive the order, additional delivery attempts may not always be possible and the order may be cancelled depending on the circumstances.

7. Delivery Delays

Oomcart makes reasonable efforts to deliver orders within the estimated delivery time.

However, delays may occur due to circumstances outside Oomcart's reasonable control, including severe weather, traffic, road restrictions, technical problems, high demand, restaurant delays, delivery partner availability, or other unforeseen circumstances.

8. Failed Delivery

An order may be considered a failed delivery if:

The customer provides an incorrect or incomplete address.
The customer is unavailable at the delivery location.
The customer cannot be contacted using the registered phone number.
The delivery location is inaccessible.
The customer refuses to accept the order without an applicable reason.
Other circumstances prevent successful delivery.

Depending on the circumstances, a failed delivery may not be eligible for a refund.

9. Food and Perishable Products

Food, beverages, groceries, and other perishable products should be checked by the customer upon delivery.

Due to the nature of these products, they may not be eligible for return after delivery except where an applicable issue exists.

If the customer receives an incorrect, damaged, missing, spoiled, or materially different item, the customer should contact Oomcart customer support as soon as possible.

10. Order Tracking

Where available, customers may track their order through the Oomcart platform.

Tracking information and estimated delivery times may change depending on the actual progress of the order.

11. Delivery Partner

Oomcart may use its own delivery personnel, independent delivery partners, or third-party delivery service providers to fulfil orders.

Delivery partners may be responsible for collecting and delivering orders according to the applicable delivery instructions and operational procedures.

12. Order Cancellation

Orders may be cancelled by the customer, restaurant/store, delivery partner, or Oomcart depending on the order status and applicable circumstances.

Cancellation and refund eligibility will be governed by the Oomcart Refund Policy and applicable order conditions.

13. Contact Us

If you have questions or concerns regarding delivery or shipping, please contact Oomcart at:

Oomcart

Email: mailto:info@oomcart.com, oomcartofficial@gmail.com

Phone: 7732056578

Address:
21-6-200, Sakethapuram Street,
Koritepadu, Guntur-2 - 522007,
Andhra Pradesh, India.

14. Changes to This Shipping Policy

Oomcart may update this Shipping Policy from time to time to reflect changes in our services, operations, or applicable requirements.

Any updated version will be published on the Oomcart platform with the revised "Last Updated: 29 August 2026" date.