At OOMCART, we aim to provide quality pooja essentials, spiritual products, pooja kits, and festival items to our customers.
1. Eligibility for Refund
A refund may be provided in the following situations:
Payment was successfully completed but the order could not be fulfilled by OOMCART.
The customer received a wrong product.
The product received was damaged or defective.
Duplicate payment was made for the same order.
An order was cancelled by OOMCART due to product availability or other operational reasons.
For damaged, defective, or incorrect products, customers should contact us with the Order ID and photographs/videos of the product within 24 hours of delivery.
2. Refund for Cancelled Orders
If an eligible order is cancelled before dispatch, the amount paid by the customer will be refunded to the same payment method used for the original transaction.
3. Refund Processing Time
Once a refund is approved and initiated by OOMCART, the refund will generally be processed within 5–7 business days. The actual time for the amount to appear in the customer's account may depend on the customer's bank, card issuer, UPI provider, or payment service provider.
Razorpay itself states that normal refunds generally take around 5–7 working days after being initiated.
4. Non-Refundable Situations
Refunds may not be provided for:
Change of mind after delivery.
Products used, damaged, or altered by the customer.
Products damaged due to improper handling after delivery.
Requests made after the applicable reporting period.
Products specifically marked as non-returnable or non-refundable.
5. Refund Method
All approved refunds will be processed to the original payment method used for the order. OOMCART will not provide cash refunds for online prepaid transactions.
6. Contact for Refunds
For refund-related queries, customers can contact OOMCART Customer Support with their Order ID and transaction details.
