Customers may request cancellation of an order before it is dispatched.
1. Order Cancellation
Customers can request cancellation by contacting OOMCART Customer Support with their Order ID.
Cancellation requests are subject to the order status.
2. Cancellation Before Dispatch
If the cancellation request is received before the order is dispatched, OOMCART will cancel the order and, where applicable, initiate a refund for the amount paid.
3. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible.
In such cases, customers may contact OOMCART Customer Support regarding the applicable return/refund process.
4. Cancellation by OOMCART
OOMCART may cancel an order due to:
Product unavailability.
Incorrect or incomplete order information.
Delivery-related limitations.
Suspected fraudulent or unauthorized transactions.
Other operational or unforeseen circumstances.
If payment has already been received for an order cancelled by OOMCART, the eligible amount will be refunded to the original payment method.
5. Refund After Cancellation
For eligible cancelled prepaid orders, OOMCART will initiate the refund after cancellation confirmation.
Refunds are generally processed within 5–7 business days, depending on the payment method and banking/payment service provider.
6. How to Request Cancellation
Please contact us with:
Order ID
Registered mobile number
Reason for cancellation
